Rocco Forte Hotel De La Ville

Lovely hotel in a good location with great staff

Pros: The hotel is in a great location, very clean, good facilities and I must say, every one of the staff were exceptional- everyone we came across greeted you with a smile and couldn’t do enough to help. It’s a lovely hotel with a good mix of modern amenities but maintaining an older/historical feel. Of all the things, the staff made it for us, 5 star!

Cons: We have no complaints

positive experience

Pros: Everything was just fine at the hotel. The place was clean, the service was good, and the staff were attentive,

Cons: there were no negatives to point out—it was all good.

Unexpected Service Lapses at a Rocco Forte Hotel

Pros: Staff were friendly and welcoming. The location is excellent, and the rooms are beautifully designed. The bed and pillows were especially comfortable—the mattress was fantastic. The rooftop terrace was another highlight, and the staff up there were perfect. I would also like to extend a special thank you to Merle from customer service, John Luca from room service and Andrias from Bell Service.

Cons: I recently stayed at the property for two nights, expecting the elevated level of service and attention to detail that the brand is known for. Unfortunately, my experience fell short, particularly in terms of housekeeping. Upon arrival at 3 PM, my room was not yet ready and still needed to be cleaned—disappointing and inconvenient after a long journey, especially at a hotel positioned as luxury. The next morning, a housekeeping staff member asked when I’d be leaving so the room could be serviced. I told her I’d be out in about 30 minutes, and I placed the “Clean My Room” sign on the door when I left at 10:30 AM. When I returned at 2:30 PM, the room had still not been cleaned. For a brand that prides itself on refined hospitality and guest comfort, this lack of follow-through was surprising and not in line with what I’ve come to expect from Rocco Forte Hotels. I hope management takes this feedback into account, as such details are key to maintaining the exceptional standard associated with the Rocco Forte name.

Hotel with fantastic staff

Pros: Luxury hotel with modern details in a perfect location. Absolutely fantastic staff, they care about you since the minute you reach the hotel. Great rooftop to have a drink in the evening.

It was amazing.

Pros: The hotel was amazing and the staff super kind. Also the location is perfect to spend a weekend visiting the city.

Cons: Nothing.

This hotel was the perfect compliment to the majesty of the eternal city

Pros: The location, and the food and service were excellent. Breakfast was served at the table, which is a nice change.

Cons: I couldn’t find any faults

Pros: Great location. The roof top restaurant and terrace were superb.

Cons: Room was a bit disappointing in size.

Next time we’re in Rome, we’ll be back at this hotel.

Pros: Fab location, with a nice room that was clean, tidy & super soundproof! Breakfast was wonderful, with nice staff that were very helpful. The rooftop bar & main restaurant we visited were beautiful. As with other Rocco Forte hotels it was luxury without being stuffy!

Cons: A pillow menu would be nice, to help different sleep preferences.

Pros: This is a beautiful hotel, everything was very chic and beautifully put together. We loved having drinks at Cielo rooftop and we also ate dinner there which was delicious! The staff were absolutely amazing, nothing was a hassle - they accommodated our needs entirely, would definitely recommend. We had the deluxe room overlooking the courtyard.

Cons: It was minor but I’ve had better buffet breakfasts, it was ok but not to the standard of other 5 star hotels

Pros: Everything. Beautiful hotel in the city center. Walking distance to the most of Romes attractions. Very attentive staff. Nice spa area. Very nice rooftop terrace for aperitif before dinner. Clean and nicely furnished rooms. We will be back next time we are in Rome.